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ANGEL
All about Penn State's Course Management System.
Adobe
Everything Adobe, from PDFs to Photoshop.
UCS
Learn all about UCS email and calendaring.









ITIL

Resources

ITIL Library Database
ITIL Courses on Skillport, free through the Center for Workplace Learning and Performance, search for “ITIL”

Downloads

“ITIL 2011 at a Glance” eBook by John Long, free through the Penn State Libraries
“ITIL Version 3 at a Glance” eBook by John Long, free through the Penn State Libraries






UCS

Downloads

University Collaboration Suite (UCS) Web Client: The Basics Class Handout
University Collaboration Suite (UCS): Address Book Quick Start Guide
University Collaboration Suite (UCS): Briefcase Quick Start Guide
University Collaboration Suite (UCS): Calendar Quick Start Guide
University Collaboration Suite (UCS): E-mail Quick Start Guide
University Collaboration Suite (UCS): MS Outlook 2010 Calendar Quick Start Guide
University Collaboration Suite (UCS): MS Outlook 2010 Email Quick Start Guide
Univeristy Collaboration Suite (UCS): Tasks Quick Start Guide
University Collaboration Suite (UCS): Zimlets Quick Start Guide

Resources

Documentation on How to Use UCS, from the Penn State Knowledge Base

Videos

Archiving Email in the UCS Web Client
Color-Coding Meetings, Appointments, and Events Across Shared Calendars
Creating a New Meeting Invitation from an Email Message
Creating a Whitelist Using Filters
Creating Email Templates Using Signatures
Downloading Files from the Briefcase
Moving POP Mail Folders to a UCS Configured Email Client
Sending Meeting Reminders Using the Reply All Feature
Setting Scheduling Preferences in the Suggestion Panel
UCS Features Overview
Upload Files to the Briefcase Using the File Upload Tool
Using Tags to Classify Emails, Contacts, Appointments, Tasks, and Briefcase Items
UCS with Microsoft Outlook 2010: Creating a New Meeting Invitation
UCS with Microsoft Outlook 2010: Editing a Calendar Share
UCS with Microsoft Outlook 2010: Opening a Shared Calendar
UCS with Microsoft Outlook 2010: Sharing a Calendar
UCS with Microsoft Outlook 2010: Sharing a Mail Folder
UCS: Viewing Prior PST Files in Microsoft Outlook 2010


VoIP

Downloads

VoIP Telephone Features and Voicemail Handout
VoIP Quick Reference Guides and Manuals can be found here, under Service Instructions and Resources